CSR AND RECEPTION

On-Demand & Dedicated Virtual Assistant for E-Commerce Stores

Don’t let daily tasks bog you down; entrust our expert E-Commerce virtual assistants to manage your store while you focus on growing your brand.

Amazon or Shopify, Let Archers Contact Solutions Handle All E-Commerce Tasks

Our Wing E-Commerce VAs assist with customer support, order fulfillment, returns, and maintain your store and listings on Shopify, Amazon, Etsy, Magento, or any platform your brand is on.

Services Offered:

Order Fulfillment:

Your assistant ensures that customers receive products they ordered and processes returns or exchanges.

Process Returns and Refunds:

Manage returns, process labels, apply credits/refunds, arrange for exchanges.

Shop/Marketplace Listings:

Manage listings, orders, and more on marketplaces like Amazon, Etsy, and Ebay.

Manage Inventory/Reorders:

Produce reports, schedule reorders, and manage inventory at your warehouse/3PL centers.

Maintain Store CRM:

Manage your shop CRM whether you use Shopify, Magento, or Woocommerce.

Customer Support:

Help customers with support tickets, make shopping suggestions, join live conversations.

Unparalleled Features and Facilities

Dedicated, Full-time/Part-time Assistant:

You'll have a dedicated assistant to handle your E-Commerce tasks.

Customer Success Manager:

A dedicated Customer Success Manager will assist you with onboarding, training, and performance feedback.

Quality Control:

Rigorous quality control procedures ensure that any issues are identified and proactively solved.

In-App Training Module:

Request focused training programs for your assistant or create/upload your own materials.

Getting Started is Easy

Add Requirements and Sign Up:

Use our sign-up tool to submit your job description/requirements quickly and easily.

Meet Your Customer Success Manager:

Meet your Customer Success Manager (CSM) and start delegating your first tasks.

Start Working with Your Assistant:

We find the right person, equipped with your desired experience and skills to help grow your business.